Kelly Noah

Company Confidential B

Categories: Contextual Design, User Research
Completion Date: August 20, 2007

I was part of a team performing Contextual Design in order to understand the total life cycle of an insurance policy from initial writing to approval, with a special focus on underwriting.

After Contextual Inquiry sessions where we had observed our interviewee’s work flow, I would create sequence models to capture the steps to accomplish a certain activity. Two sequence model examples are below.